Thank you for choosing to pre-order from Collect64. Pre-ordering allows you to secure an upcoming product before it arrives in stock.
Please read this policy carefully before placing a pre-order.
1. What Is a Pre-Order?
A pre-order is an order placed for a product that has not yet arrived at Collect64 and is not available for immediate dispatch.
Pre-order products are clearly identified on the relevant product page.
2. Payment
Full payment is required at the time of purchase to secure your pre-order.
Your order is not confirmed until payment has been successfully completed.
3. Estimated Arrival Dates
Any estimated arrival date or ETA shown on a product page is an estimate only and is not a guaranteed release or delivery date.
Estimated arrival dates are based on information provided by manufacturers, distributors and suppliers. They may change at any time because of circumstances including:
- Manufacturing or production delays
- Changes to release schedules
- International shipping delays
- Customs inspections
- Supplier or distributor delays
- Circumstances outside the control of Collect64
Choosing Express Shipping does not accelerate production or the arrival of the product at Collect64. It only affects the delivery service used after the product is available for dispatch.
We will update product information when new information becomes available.
4. Customer Cancellations
Please place pre-orders carefully, as quantities may be ordered specifically based on customer demand.
If you request cancellation of a pre-order because you have changed your mind, a cancellation fee equal to 15% of the cancelled pre-order item value will apply. The remaining amount will be refunded to the original payment method.
The cancellation fee helps cover payment processing, administration and supplier commitment costs associated with the pre-order.
The cancellation fee does not apply where Collect64 or the manufacturer cancels the product, where Collect64 cannot supply the product, or where you are otherwise entitled to a remedy under the Australian Consumer Law.
5. Manufacturer Cancellation or Inability to Supply
Occasionally, a manufacturer or supplier may cancel a product, discontinue production, reduce the quantity allocated to Collect64 or otherwise be unable to fulfil the expected supply.
If Collect64 cannot supply your pre-ordered product, you will receive a full refund for the affected item to your original payment method.
You may choose store credit instead, but you are not required to accept store credit.
6. Price Changes
In rare circumstances, the final price of a pre-order product may increase because of changes to supplier pricing, freight costs, exchange rates or other costs outside the control of Collect64.
If the price increases after you place your order, we will contact you before requesting any additional payment. You may choose to:
- Proceed with the pre-order and pay the difference; or
- Cancel the affected pre-order item and receive a full refund.
The 15% cancellation fee will not apply if you cancel because of a price increase.
7. Orders Containing In-Stock and Pre-Order Items
If an order contains both in-stock and pre-order items, the entire order will be held and dispatched together after all items are available.
If you would like the available items shipped earlier, you may request split shipping by:
- Writing “Split Shipping” in the order notes on the cart page; or
- Emailing Collect64 after placing your order and providing your order number.
Additional postage will apply to each additional shipment. We will confirm the additional postage cost and send you a separate payment invoice.
Available items will be dispatched after the additional shipping fee has been paid.
8. Orders Containing Multiple Pre-Order Items
If an order contains multiple pre-order products with different estimated arrival dates, the order will be dispatched after the final item has arrived.
You may request separate shipments, but additional postage must be paid for each additional shipment.
9. Free Shipping and Split Shipping
Orders with a merchandise subtotal of A$200 or more after discounts qualify for one complimentary standard shipment within Australia.
Free shipping covers one combined shipment only.
If an eligible order contains in-stock and pre-order items, or multiple pre-order items with different estimated arrival dates, all items will be dispatched together after the complete order is available.
If you request early or separate delivery of any items, additional postage will apply to each additional shipment, even when the original order qualified for free shipping.
If Collect64 chooses to split an order for operational reasons without a request from the customer, Collect64 will cover the additional postage.
10. Extended Delays
Pre-order delays are sometimes unavoidable, and an estimated arrival date may change without automatically creating a right to cancel without the applicable cancellation fee.
However, if a pre-order has not arrived within two years of the original order date, you may request cancellation of the affected item and receive a full refund.
The 15% cancellation fee will not apply in this situation.
11. Product Images and Final Product Changes
Pre-order images may be manufacturer-supplied computer renderings, prototypes, samples or promotional images.
The final product may have differences in colour, packaging, wheels, decals, accessories or other minor details. Manufacturers may also revise product specifications before release.
Nothing in this section limits your rights if the final product is materially different from its description or does not meet the consumer guarantees under the Australian Consumer Law.
12. Shipping Address Changes
Pre-orders may take several months to arrive. It is the customer’s responsibility to notify Collect64 of any shipping address change before the order is dispatched.
Updating the address in your customer account or using a different address for a new order does not automatically update an existing pre-order.
Please contact us with your order number and the correct address. If an order has already been dispatched to the address supplied with the order, additional postage or return-to-sender costs may apply.
13. Australian Consumer Law
This policy does not exclude, restrict or modify any rights or remedies available to you under the Australian Consumer Law.
The 15% cancellation fee applies only to customer-requested cancellations for change of mind and does not apply when Collect64 is unable to supply the product or when you are otherwise entitled to a remedy under applicable law.
14. Contact Us
If you have questions about a pre-order, estimated arrival date, address change or split-shipping request, please contact Collect64 and include your order number.
By placing a pre-order with Collect64, you acknowledge that you have read and understood this Pre-Order Policy.
